How long will it take for my Savannah Personalised Children's Placemats to arrive? We order these from our lovely melamine manufacturers and because they are personalised, do not hold stock of them. Please expect up to 7 weeks. This would be the maximum lead time.
Can I collect from the studio? We now operate from a warehouse so can no longer offer this service, it is therefore delivery only.
Are the textile products machine washable? Yes! We have extensively tested all our textiles and we recommend washing at 30 degrees with similar colours. You can wash delicate items like the zip bags but we recommend you wash them in a mesh bag. If a product has a gold letter on it, we reccomend you wash it inside out and iron on the reverse. We reccommend you wipe clean the kids apron and picnic blanket - if you machine wash these items the waterproof coating may become less effective.
Will my order arrive with a courier or Royal Mail? Any orders under 1.3kg will arrive with Royal Mail. A1, A2 framed prints and orders heavier than 1.3kg will arrive with DPD. You will be able to see which it will be sent with at checkout.
We cannot arrange specific times/days for delivery.
I missed my order! What do I do? Royal Mail or DPD will likely leave a calling card. Please follow instructions on the card.
The item I want is out of stock! If an item is out of stock, it is very likely that there is more on the way! Please keep an eye on our Instagram, newsletter (link below in 'Join Our Club') or keep checking the website.
Can I order bespoke commissions? We are afraid Katie is not offering bespoke commissions at this point in time.
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